Terms and Conditions for Gardeners Nunhead

These Terms and Conditions set out the basis on which gardening services are provided by Gardeners Nunhead. They are designed to create a clear agreement between the service provider and the customer, covering how bookings are made, how payments are handled, and what happens if a job needs to be changed or cancelled. By requesting or accepting services, the customer agrees to be bound by these terms.

For the purposes of these terms, references to we, us, and our mean the gardening service provider, and references to you and your mean the customer or person placing the booking. These terms apply to domestic and commercial gardening services unless a separate written agreement states otherwise. Where a specific service is arranged, the details confirmed in writing or by message will form part of the agreement.

All work is subject to availability, seasonal conditions, weather, and access to the property. While we aim to provide a reliable gardeners Nunhead service, certain tasks may need to be altered, delayed, or declined if the conditions are unsafe, unsuitable, or outside the agreed scope. Nothing in these terms affects your statutory rights under UK law.

Booking Process

Bookings may be made by telephone, email, online form, or any other method we make available from time to time. When you request a booking, you should provide accurate information about the property, the type of work required, access arrangements, parking limitations, pets, and any known hazards. We may ask for photographs, measurements, or other details before confirming the job.

Once a booking request is received, we may provide an estimate, a fixed quote, or an indicative price depending on the information available. A booking is only confirmed when we have accepted it in writing, verbally, or by way of a scheduled appointment notice. Until confirmation is given, no obligation arises on either side to proceed.

If the service requested changes after confirmation, we reserve the right to revise the quoted price, timing, or team size to reflect the revised scope. This is particularly relevant where the work involves additional clearance, heavier pruning, disposal requirements, or access problems not disclosed at the time of booking. Where a material change is needed, we will normally seek your approval before proceeding.

You must ensure that someone authorised to approve the work is present, or that clear permission is given in advance for us to carry out the service in your absence. Where access is denied or delayed, we may charge for waiting time, a wasted visit, or the full appointment fee if the service cannot reasonably be completed. Repeated missed appointments may also affect future bookings.

Payments

Unless otherwise agreed, payment is due on completion of the service. For larger projects, regular maintenance plans, or work requiring materials, we may request a deposit or staged payments before or during the job. Invoices should be paid in full by the due date stated on the invoice or booking confirmation. We accept payment methods notified at the time of booking.

All prices are quoted in pounds sterling and may be stated inclusive or exclusive of VAT, depending on whether VAT is applicable. Any estimate supplied before inspection is based on the information available at that time and may change if additional work is required or if the actual conditions differ from the description provided. We will explain any substantial adjustment before continuing wherever reasonably practical.

If payment is not received on time, we reserve the right to suspend future services, charge reasonable debt recovery costs where permitted by law, and recover any unpaid sums through the courts if necessary. Interest may be charged on overdue amounts in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 where applicable, or under the statutory interest provisions otherwise available.

Cancellations and Rescheduling

You may cancel or reschedule a booking by giving reasonable notice. If you cancel with sufficient notice, no cancellation fee will usually apply. However, if the appointment has already been allocated, staff have been dispatched, materials have been purchased, or preparatory work has been carried out, we may charge a reasonable fee to cover costs already incurred.

If you cancel at short notice, refuse access, or are not available at the agreed time, we may treat this as a late cancellation or a failed appointment. In such cases, we may charge part or all of the quoted fee depending on the circumstances and the resources reserved for your booking. Any refund due will be calculated after deduction of legitimate costs.

We may also cancel or postpone a booking if there are safety concerns, severe weather, equipment failure, staff illness, or any event beyond our reasonable control. Where possible, we will offer an alternative date or a revised arrangement. We are not liable for loss caused by a reasonable rescheduling made for operational or safety reasons.

Service Standards and Customer Responsibilities

You agree to provide a safe working environment and to disclose anything that may affect the delivery of the service. This includes, without limitation, hidden hazards, unstable structures, underground services, aggressive animals, pesticide use, or dangerous waste. If you fail to disclose such matters and we incur extra costs or delays, we may charge you accordingly.

The customer is responsible for removing or protecting fragile items, decorations, ornaments, and personal belongings before work begins unless we have specifically agreed to do so. We will take reasonable care when working on your premises, but we are not responsible for pre-existing damage, poor-quality installations, or items that were not reasonably foreseeable as vulnerable. For any delicate or specialist feature, tell us in advance so that suitable precautions can be considered.

You must also ensure that water, electricity, and access routes are available where required for the service. If tools, vehicles, or machinery cannot be used safely because of obstacles, narrow access, or missing facilities, the scope of work may need to be reduced or postponed. Any additional labour caused by such issues may be charged at the agreed rate.

Liability

We will exercise reasonable skill and care in performing gardening services. However, except where prohibited by law, our liability is limited to foreseeable loss or damage directly caused by our negligence or breach of contract. We do not accept liability for indirect, consequential, or economic losses such as loss of profit, loss of enjoyment, or business interruption.

Where damage is caused by our proven negligence, our responsibility will ordinarily be limited to the cost of repair, replacement, or rectification, up to the value of the relevant service or such amount as may be required by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.

We are not responsible for damage caused by defects already present, natural wear and tear, hidden conditions, adverse weather, pests, disease, or factors outside our control. If you believe damage has occurred, you must notify us as soon as reasonably practicable and provide supporting information so that the matter can be investigated promptly.

Waste Regulations and Disposal

Garden work often produces green waste, soil, branches, packaging, and other materials. Disposal arrangements must be agreed in advance. Where we remove waste, this will be done in accordance with applicable waste management rules and local environmental requirements. We will only transport and dispose of waste through lawful and appropriate channels.

Under UK waste regulations, waste must be handled responsibly and must not be fly-tipped or mixed with prohibited materials. If your garden contains hazardous items such as asbestos, chemicals, oils, needles, clinical waste, treated timber, or contaminated soil, you must tell us before booking. Such items may require specialist disposal and may be excluded from standard gardening services.

Unless otherwise stated, waste removal charges are separate from labour charges. We may estimate waste volume based on visible conditions, but final charges may vary if the amount of waste is greater than expected. You remain responsible for declaring any items that require special handling and for confirming ownership of waste left on site.

Access, Delays, and Force Majeure

We will use reasonable efforts to attend at the arranged time, but exact arrival times cannot always be guaranteed. Delays may occur because of traffic, weather, equipment problems, or prior appointments overrunning. Where possible, we will keep you informed of material delays and arrange a revised time if necessary.

We shall not be liable for failure or delay in performance caused by events beyond our reasonable control, including extreme weather, fire, flood, pandemic restrictions, industrial action, supply shortages, accidents, civil disturbance, or acts of public authority. In such circumstances, we may suspend the service, reschedule the booking, or withdraw from the agreement without liability for any resulting loss.

If access to the site is restricted, unsafe, or incomplete, we may reduce the work to what can safely be completed or may leave the site and charge a call-out or wasted visit fee where appropriate. Reasonable cooperation from the customer is required for the service to proceed efficiently.

Materials, Plants, and Equipment

Where we supply plants, compost, fencing materials, or other goods, the risk in those items may pass to you on delivery or installation, depending on the arrangement made. Title to supplied goods may remain with us until payment has been made in full. Any product-specific guarantees will be limited to the terms supplied by the manufacturer or grower, if any.

Plants are living products and may be affected by seasonal change, weather, soil conditions, watering, pests, or disease. We cannot guarantee survival, flowering, or long-term performance unless a specific written guarantee has been provided. Any maintenance recommendations given are advisory only unless expressly included in the scope of work.

Tools, machinery, and equipment brought onto site remain our property unless otherwise agreed. You must not use, move, or interfere with them without permission. If equipment is damaged through misuse or unauthorised interference by you or anyone on the premises, you may be liable for the resulting loss.

Complaints and Rectification

If you are dissatisfied with any part of the service, you should notify us promptly and allow us a reasonable opportunity to inspect and, where appropriate, remedy the issue. We prefer to resolve concerns directly and fairly. Failure to notify us within a reasonable time may affect our ability to investigate the matter properly.

Where a complaint is upheld, we may choose to re-perform the relevant service, provide a partial refund, or offer another reasonable remedy. Our decision will take into account the nature of the issue, the work carried out, and the extent of any proven loss. This process does not affect your legal rights.

Variation of Terms

We may update these Terms and Conditions from time to time. The version in force at the time of your booking will normally apply to that booking unless a change is required by law. Any variation agreed separately in writing will take priority over these general terms to the extent of any inconsistency.

Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction unless mandatory law provides otherwise.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. No delay or failure by either party to enforce any term shall operate as a waiver of that term or any other right.

Entire Agreement

These terms, together with any written quotation, booking confirmation, and agreed variation, constitute the entire agreement between the parties in relation to the services supplied. No other statement or representation will be binding unless confirmed in writing by an authorised representative. This helps ensure a clear and consistent framework for all gardeners Nunhead services.